NFO Server and Controller Logs
sever.log
| Problem | What to look for | Proposed action |
|---|---|---|
| NFO Server stopped by OS (for ex. Out of memory killer) | \.\.\/\.\.\/server\/bin\/\/flowintegrator\.sh: line 90: [0-9]+ Killed .* | Start NFO Server, Make sure “Keep alive” is enabled |
| NFO Server process failed | \.\.\/\.\.\/server\/bin\/\/flowintegrator\.sh: line 90: [0-9]+ Segmentation fault .* | Start NFO Server, Make sure “Keep alive” is enabled. Send logs to support |
| NFO Server can’t start | ON CONFIG: local configuration failed: 22 | Check error messages on GUI (Status page), correct configuration, Send logs to support |
nfc_server.<timestamp>.log
| Problem | What to look for | Proposed action |
|---|---|---|
| NFO Server needs more memory to perform this operation | out of memory | Add RAM to VM or physical memory to host |
catalina.#.log
| Problem | What to look for | Proposed action |
|---|---|---|
| NFO Controller does not start (socket open not permitted / filesystem failures / wrong configuration) | [org.apache.catalina.core.StandardContext startInternal] Context [] startup failed due to previous errors | Try to restart Controller, Send logs to support |
nf2sl.log
| Problem | What to look for | Proposed action |
|---|---|---|
| NFO Controller: Java heap space too small | java.lang.OutOfMemoryError | Edit -Xmx param in tomcat/bin/setenv.sh |
| Java call stack failure (for ex. WL not loaded) | java.lang.StackOverflowError | Shouldn’t happened, Send logs to support |
| NFO Server can’t start | ON CONFIG: [AbstractExceptionMapper] NetFlow Integrator server not started | Check error messages on GUI (Status page), correct configuration, Send logs to support |
| NFO starts with errors, it works incorrectly (for ex. Service loading error) | [CRITICAL] | Check error messages on GUI (Status page), Send logs to support |
| NFO Server can potentially work incorrect or not work (for ex. Controller stops Server or about to stop due to license expiration) | [ALERT] | Check the license, If license is current, Send logs to support |
| All types of errors, also some EDFN errors | [ERROR] | Check error messages on GUI (Status page) |
| All types of warnings, also some EDFN warnings | [WARNING] | Check error messages on GUI (Status page) |
| Someone (not EDFN) use ‘updater’ credentials over REST API | [NfiResource] Unexpected updater User-Agent: | Check nf2sl.log and access logs: logs/localhost_access_log.*.txt |